Return & Exchange Policy

We want you to feel confident shopping with Ginasy. If you’re not satisfied with your purchase, you may request a return or exchange within 7 days of delivery.

How to Request a Return or Exchange

Please contact us through the Contact Us page within 7 days of receiving your order. Include your order number and let us know whether you’d like a return or an exchange. Please wait for our instructions before sending any item back.

Return Conditions

Items should be unworn, unused, and returned in their original condition with any original tags and packaging. We’ll review the item after it arrives and let you know about the next steps.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, we’ll contact you to discuss the available options.

Refunds

Once a returned item has been received and reviewed, we’ll contact you about the refund outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Questions

For help with a return or exchange, please contact us through the Contact Us page and include your order number.